Once a lead is received
Arrange a call at a time that suits the customer:
Call the customer at the agreed time if specified. If the customer does not answer, we recommend contacting customers at different times then followed by SMS/Email
Make an SMS introduction:
When you receive a lead, we recommend sending the customer an SMS to introduce yourself. This message is a great way to let them suggest the best time for you to call.
Request a call back:
If unsuccessful, leave the customer an SMS requesting them to call you back if they wish to proceed
How much does a lead cost?
Currently $30 + GST
Price to be reviewed in Jan 2026.
What is the minimum lead cap?
20 leads min to participate in the program, however you can manage your spend by adjusting lead cap.
When will vendors get charged for the lead?
Each time a customer selects a vendor in Brighte marketplace the vendor will get charged. Billing will happen at the end of each month.
What is the criteria to dispute leads?
Reach out to your Account manager with the following information:
- Reason to reject
- Lead full name
- Mobile number
Is Brighte going to assign vendors to customers?
In the Brighte Marketplace customers can choose whether they would like Brighte to recommend them 3 vendors or they can choose their own vendors.
Are there any API integrations between Marketplace and CRM systems?
We’ve developed webhooks feature to help streamline your data entry and keep you updated on customer status changes.