Can customers directly apply with Commbank and then approach vendors?
Commbank customers must submit their enquiry via Home Energy Upgrades – CommBank and apply via a Brighte referral sent by the vendor only.
Any loans applied outside this journey will not be applicable for any offers/cashback.
Should a vendor discuss payment options and finance with the customer?
If a customer has a finance related question, please direct them to Commbank Website, vendors must not offer financial advice on any details surrounding the CommBank finance products on offer.
Always lead with Commbank finance as method of payment for customers to be eligible for the cashback of up to $1500.
Do not engage in surcharge conduct- pricing must remain consistent regardless of payment method (e.g. finance vs cash).
Where can vendors direct customers if they ask about CommBank finance products?
Customers can be directed to https://www.commbank.com.au/latest/home-energy-upgrades.htm
Will Brighte finance be on offer, as well as CommBank?
No, this program offers CommBank finance products.
Under no circumstances should a CommBank lead be converted into a Brighte finance agreement- any breach will result in immediate suspension.