When should vendor schedule the installation for the customer?
Once the customer has selected their preferred payment method.
For Cash
You can directly speak with the customer to finalise how they wish to pay and book them in for an install.
For Commbank finance
You must wait until their application has been approved via Commbank and it appears under Application Tab in your Brighte portal.
Is there an advisable timeframe within which the installation needs to be completed?
Ideally, you must try and install within 4-6 weeks of signing the contract. However, based on agreement with customer the goods must be installed within the agreed timeframe.
When does the approval on a Commbank finance application lapse?
Application approval expires 60 days from date of starting an application.
Will other home electrification products be included?
Not at this stage, but we plan to launch a full suite of electrification products, with Heat Pumps to come first, in the near future.