Brighte Vendor Community Guidelines

At Brighte we believe every family deserves access to a sustainable home, with an affordable way to pay for it. Our Brighte Marketplace has been built around this core belief, connecting Aussie homeowners to Brighte accredited vendors. Empowering homeowners to take their next step to realise the power of tomorrow today.

We want everyone to have a positive experience while using the Brighte marketplace. As such, we expect vendors and consumers to act in a respectful manner to establish a safe and friendly environment. All vendors listed on the Brighte marketplace and/or offering Brighte products must conduct themselves in a way that is lawful, fair and respectful towards customers and businesses alike.

Below are our community guidelines for all Brighte accredited vendors:

Be Lawful

Comply with applicable laws, regulations, and policies wherever you operate in Australia.

Be Ethical

Always deal fairly, in good faith and never take unfair advantage of anyone through manipulation, concealment or high pressure sale tactics. Be ethical with decision making and take actions that will preserve our relationship.

Safeguard confidentiality

Protect our customers and the information that you are entrusted with. Never share confidential information or your Brighte platform credentials with another party.

Communicate responsibly

Seek approval on any communication that involves Brighte and use common sense on any advertising channels, including social media.

Be Truthful

Ensure all information is 100% accurate. Customers expect vendors to be truthful in all instances.

No spam or fraud

We don’t tolerate discriminatory behaviour, hate speech or bullying.

No discrimination

You should not make transactions outside of Brighte’s payments system; attempt to drive traffic to other sites or market unrelated products; abuse our referrals system; or make false claims against other members of the community.

Enforce the Guidelines

Know and comply with the guidelines and ensure your company, including any third party providers or suppliers you work with, comply with it. Speak up if you have any concerns or suspect violations.

More questions?

Call our friendly staff
on 1300-274-448 (BRIGHTE)

Mon-Fri 9:00am-10:30pm,
Sat 10am-6pm

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