Scam call safety reminder

We’re sharing a quick reminder about phone scams.

We’ve received a report of a scam call where someone impersonated Brighte and attempted to request personal information. While this appears to be an isolated incident, it’s a good time to remind everyone how to stay safe.

What you can expect from Brighte

To reassure you:

• We will never ask for one-time passwords, PINs, or security codes. In limited situations (for example, if a payment fails), we may contact you about confirming or updating your payment method. If unsure, you can always hang up and call us back using our official contact details.
• There is no indication Brighte systems or customer data have been compromised.

If you receive a suspicious call

If someone claiming to be from Brighte asks for personal or financial information:

1. Hang up immediately and don’t share any details.
2. Contact us directly using our official contact channels.

If you think you may have shared information

If you’ve already provided details to someone on a call:

• Contact your bank immediately to secure your accounts.
• Monitor your accounts for any unusual activity.
• Reach out to Brighte Customer Support on 1300-274-448 so we can assist you.

You can also report the incident to official authorities, such as the police or government scam/fraud agencies (e.g., Scamwatch in Australia).

We take customer security and privacy seriously and will continue to monitor this closely.