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Energy Pilot Program Help

Brighte's energy pilot has been discontinued. Existing customers can find information related to their service below.

Brighte Energy policies

Hardship assistance

Call Brighte on 02 9062 6330 or email us at

Electricity bill assistance

If you are part of our pilot program and need assistance, you may be eligible for help under our Stay Connected program.

When experiencing hardship, this program is part of Brighte's commitment to work with you to find way to manage your energy accounts.

As part of our Stay Connected program, our customer support consultants will:

  • Create a payment plan to your needs and financial situation
  • Provide details relating to payment options, concessions and government relief schemes and concessionprograms.
  • Offer advice on energy efficiency and management.
  • Check that you are on the right energy plan.

To apply for the program or to hear more details, you can contact our team on 02-90620-6330 or email

For more information you can download a copy of our energy hardship policy.

Lodging a complaint about your electricity service with EWON
Escalating your complaint

If we have not been able to help you when you first contacted us or you're not satisfied with the outcome of your complaint, you can escalate your complaint to our Customer Support Team:

You can out more information in our energy complaints policy.

Lodging with EWON

Whilst we hope that you contact us first about your concern, you can also receive free and independent advice from the Energy & Water Ombudsman of New South Wales.

You can lodge a complaint with the Energy and Water Ombudsman NSW (EWON).