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ICT Customer Support Officer

Full Time, Permanent — Sydney, NSW

Brighter Together
Our mission is the make sustainability affordable and accessible for everyone.
By offering financial solutions to homeowners, we’re making renewable energy and home improvements more accessible to the everyday Aussie.
Between Nov 2016 and Feb 2022, Brighte has facilitated the installation of solar systems for over 110,000 households. Currently we have 1700 GWh generated by our customers each year which is saving 1 million + metric tons on C02 emissions per year!
Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!
We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).
About the role
- Provide high level support across multiple sites.
- Be the first point of contact for all technical support enquiries, handling service requests from the point they are logged to resolution.
- Triaging, troubleshooting and escalating as appropriate and communicating with staff via email, face-to-face and via telephone.
Qualifications and about you:
The ideal candidate will have previous experience working on a service desk managing incidents and service requests and have an excellent customer focus.
· Relevant certifications and/or hands on experience.
· A self-starter, who can work autonomously and takes initiative to improve and grow with the company.
· You are proficient in managing various domains, including system administration, network management, cloud services, automation, security, and database management.
· Knowledge of cybersecurity best practices and the ability to implement security measures to protect systems and data.
· Strong problem-solving skills to troubleshoot issues and implement effective solutions.
· A commitment to staying up-to-date with emerging technologies, industry trends, and best practices
Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.
Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!
If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.
Apply now or see all openings
Brighte Brighte

Latest news

Find out what the team has been up to - read more.

Glassdoor

Don’t just take our word for it. Here’s what people are saying on Glassdoor.

“Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

Software Engineer Current Employee

“Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

Operations Current Employee

“Friendly people, efficient team, good career opportunity”

Team Leader Former Employee

“Good working environment and work-life balance.”

Investment Manager Current Employee
Collection of awards that Brighte has won

Acknowledgement of Country

Brighte acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of our land - Australia. We pay our respect to them and their cultures and to the elders past, present and emerging. The Gadigal of the Eora Nation are the traditional custodians of the land on which Brighte’s office stands.