Skip to content
Login

ICT Customer Support Officer

Full Time, Permanent — Sydney, NSW

Apply now or see all openings
About the role
- Provide high level support across multiple sites.
- Be the first point of contact for all technical support enquiries, handling service requests from the point they are logged to resolution.
- Triaging, troubleshooting and escalating as appropriate and communicating with staff via email, face-to-face and via telephone.
Qualifications and about you:
The ideal candidate will have previous experience working on a service desk managing incidents and service requests and have an excellent customer focus.
· Relevant certifications and/or hands on experience.
· A self-starter, who can work autonomously and takes initiative to improve and grow with the company.
· You are proficient in managing various domains, including system administration, network management, cloud services, automation, security, and database management.
· Knowledge of cybersecurity best practices and the ability to implement security measures to protect systems and data.
· Strong problem-solving skills to troubleshoot issues and implement effective solutions.
· A commitment to staying up-to-date with emerging technologies, industry trends, and best practices
Apply now or see all openings
Brighte Brighte

Latest news

Find out what the team has been up to - read more.

Developing a sustainable and meaningful tech career
Working from anywhere
Empowering Connections: Bringing the team together

Glassdoor

Don’t just take our word for it. Here’s what people are saying on Glassdoor.

“Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

Software Engineer Current Employee

“Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

Operations Current Employee

“Friendly people, efficient team, good career opportunity”

Team Leader Former Employee

“Good working environment and work-life balance.”

Investment Manager Current Employee
Collection of awards that Brighte has won

Acknowledgement of Country

Brighte acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of our land - Australia. We pay our respect to them and their cultures and to the elders past, present and emerging. The Gadigal of the Eora Nation are the traditional custodians of the land on which Brighte’s office stands.