What You'll Do
- Account enquiries and document any customer details in the CRM
- Account detail adjustments
- Inbound vendor or merchants’ enquiries
- General enquiries / no account enquires
- Process payments and document any payment promises or arrangements in the system
- Assist with troubleshooting basic IT or application issues
- Withdrawals & cancellations
What You'll Bring
- You have a passion for all-things customer support and have experience in a similar role and are proficient in providing customer support via email, chat, or phone, both inbound and outbound.
- Excellent communication skills. This includes verbal and written communication, as well as active listening and empathy and the ability to stay calm and patient when handling challenging situations.
- Problem solving abilities: You have the capability to troubleshoot and resolve customer inquiries efficiently.
- Familiarity with CRM systems: You have used or are familiar with maintaining clean and updated data in CRM systems.
- Ability to work towards targets: Capability to meet or exceed KPIs and SLAs consistently.
- Attention to detail at top-level with the ability to accurately and thoroughly record information and data.
What's in it for you?
- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
- Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
- Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).
- Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.
Latest news
Find out what the team has been up to - read more.
Glassdoor
Don’t just take our word for it. Here’s what people are saying on Glassdoor.
“Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”
“Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”
“Friendly people, efficient team, good career opportunity”
“Good working environment and work-life balance.”

Acknowledgement of Country
Brighte acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of our land - Australia. We pay our respect to them and their cultures and to the elders past, present and emerging. The Gadigal of the Eora Nation are the traditional custodians of the land on which Brighte’s office stands.