Complaints & Feedback

We take feedback from our customers very seriously and have an internal complaint resolution team to assist with managing any concerns or complaints quickly and fairly.

Please call us, on 1300-274-448 (BRIGHTE) or email us at customercare@brighte.com.au so we can address your issue as soon as possible.

We are also a member of an external dispute resolution scheme and in the unlikely event that your complaint cannot be resolved directly with Brighte, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA is a new external dispute resolution scheme that replaces the Credit & Investments Ombudsman (CIO). AFCA will provide fair and independent financial services complaint resolution that is free to use:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
More questions?

Call our friendly staff
on 1300-274-448 (BRIGHTE)

Mon-Fri 9:00am-10:30pm,
Sat 10am-6pm

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