The Brighte Customer Portal gives customers a clearer way to follow their application, complete important next steps and find answers themselves.
Customers can use the Portal to:
- check their application status
- see document requests from Brighte
- upload requested documents
- confirm their installation is complete
Logging in to the Customer Portal
Your customers can login to the Customer Portal by visiting brighte.com.au/login.
From here, they can enter their mobile number and then they will be sent an SMS with a verification code to enter into the login page.
Your customers will be able to login to the Portal once their application has been submitted. This is the point where we create an account for them to login to so that they can track their application and manage their account.
See latest application status
The Customer Portal will show the latest status updates for applications. This could include:
- application being reviewed
- additional documents required
- application being processed
- installation confirmation required
- account finalisation in progress
The Portal also shows when the application was last updated, helping customers understand whether there has been a recent change.
See document requests from Brighte
If Brighte needs more information to continue reviewing an application, your customer can see the request in the Customer Portal.
A document request will include details about what information is needed, what documents to upload, and what happens next.
Customers should review the request carefully and provide the information or documents requested.
Providing the correct information can help the application continue through the next stage of assessment.
Provide documents directly to Brighte
Customers can upload requested documents directly through the Customer Portal.
This gives customers one place to view the document request and provide the necessary documents to get their application moving.
Customers should make sure their documents are correct before uploading them.
After uploading, the customer will need to wait while Brighte reviews the information.
Confirming that the installation is complete
Once the goods or services have been delivered and the installation is complete, eligible customers can confirm this through the Customer Portal.
The Portal will show an installation confirmation prompt when this action is available.
Frequently asked questions
What is the Brighte Customer Portal?
The Brighte Customer Portal is where customers can view updates about their application, respond to document requests, upload documents and complete other available actions.
How do I check my application status?
Log in to the Customer Portal and open your application. The latest available status and update date will be shown there.
Where can I see if Brighte needs more documents?
Any available document request will appear within the relevant application in the Customer Portal.
Can I upload documents through the Customer Portal?
Yes. When a document upload is requested, customers can upload the requested documents directly through the portal.
When can I confirm that my installation is complete?
The confirmation option becomes available when the application reaches the relevant stage. Customers should only confirm once the installation or delivery has been completed.
What do I do if I cannot see an expected update?
Check the Customer Portal again to review the latest available information. If the issue continues, contact Brighte through the relevant support channel.
Why do the FAQs change?
The FAQs are tailored to the application and can change as the application progresses. This helps customers find information relevant to their current stage.
Do I need to complete every action shown?
Only complete an action when it applies to your application and you have the information needed. Customers should read each request carefully before submitting information or confirming completion.