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Customer Support Team Lead

Full Time, Permanent — Sydney, NSW

Apply now or see all openings

Customer Support Team Lead

Who you are

  • You are a people leader who believes an exceptional customer experience is the bedrock of a healthy business.
  • You've got examples of how you've taken a broken process, made it seamless, and can articulate the ROI behind it.
  • You've got experience leading, coaching, and mentoring customer support teams. As a leader, you truly care about the human side of management.
  • Hiring and onboarding new team members is something you do very well.
  • You set the example for your team when it comes to active listening, understanding customer pain points and taking action.
  • You're not afraid to get on the phones to help with escalated customer challenges. You often use this as a coaching opportunity for the team.
  • You are passionate about helping others succeed, whether it's the customer or your team.
  • You've got experience using data and insights as a guide to make decisions, whether it's to coach a member of the team or changing a way of working.
  • You're someone who doesn't need to be told what to do. You prefer to have the autonomy to solve the problems you know are the biggest priority with little guidance from your leaders.
  • You love feedback on your own performance. You seek it out from your team, leaders, and peers.
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support. 
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle in to work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
  • Apply now or see all openings
    Mix of Brighte staff and company stats Mix of Brighte staff and company stats

    Glassdoor

    Don’t just take our word for it. Here’s what people are saying on Glassdoor.

    “Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

    Software Engineer Current Employee

    “Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

    Operations Current Employee

    “Friendly people, efficient team, good career opportunity”

    Team Leader Former Employee

    “Good working environment and work-life balance.”

    Investment Manager Current Employee