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Senior Continuous Improvement Analyst

Full Time, Permanent — Sydney, NSW

Apply now or see all openings

Senior Continuous Improvement Analyst

What you'll do

  • Be self-motivated and self-motivated in order to provide our customers with a best in class experience.
  • Identify blockers, challenges and efficiency savings​ for customers and Brighte agents.
  • Conduct continuous improvement initiatives to develop business cases and process improvements to the point where they are ready for execution .
  • Stakeholder management to help drive product, system and process change to improve the customer’s experience.
  • Strive to improve business processes and operations, document and present recommendations and provide detailed assessment of benefits and risks.
  • Streamline processes within operations as well as cross team functions​.
  • Deliver insights to and from operations with the broader Brighte team​ through regular knowledge sharing.
  • Assist Ops Manager in executing our delivery plan to fix issues in our customer experience and drive continuous improvement.
  • Who you are

  • Demonstrated experience in business analysis, business process mapping and business process re-engineering
  • A team player aligned to Brighte’s Values which are Deserve the Customer, Brighter Together, Call the Ball, Be Human and Think Big Stay Green 
  • Excellent communication, facilitation, influencing and negotiation skills  
  • Great analytical, problem solving and critical thinking skills  
  • Proven ability to work under pressure and manage customer and business expectations 
  • Have an innovative approach with a focus on continuous process improvement 
  • Demonstrated experience in building and cultivating effective partnerships with a broad range of stakeholders from idea to delivery  
  • Project Management experience 
  • Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Counter-Terrorism Financing Act, Privacy Act; and National Consumer Credit Protection Act. 
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support. 
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle in to work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
  • Apply now or see all openings
    Mix of Brighte staff and company stats Mix of Brighte staff and company stats

    Glassdoor

    Don’t just take our word for it. Here’s what people are saying on Glassdoor.

    “Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

    Software Engineer Current Employee

    “Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

    Operations Current Employee

    “Friendly people, efficient team, good career opportunity”

    Team Leader Former Employee

    “Good working environment and work-life balance.”

    Investment Manager Current Employee