What you've doneExtensive experience with project management and vendor management.Providing 1st and 2nd level end user computing support to business stakeholders via phone, email, face-to-face or remotely, ensuring SLA's are being metTroubleshooting software & hardware issues in both a MacOS and Windows based environmentPerform user account administration maintaining user access in the various Systems and SoftwareGood record keeping and effective use of the ticketing systemBasic network support and troubleshootingUpdating clients on progress during problem resolutionMaintain Knowledge base to facilitate prompt resolution of incidentsLiaising with vendors and suppliersProvide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volumeProvide Systems, Software and Network administrationWork on upcoming projects along with the IT ManagerAdhere to the Company policiesProtect organisation’s value by keeping information confidentialComply with all regulatory legislation as applicableProvide other ad-hoc services as reasonably instructed by the Company
Who you areAutonomous, a self-starter, pro-active and take the initiativeAgile technical team experienceStrong communication skillsProblem solving skillsCollaboration skillsEye for detail and identifying problemsForward planning, analyzing and evaluating and knowledge management
Why BrighteEmployee Share Options. We want to build a successful company which means sharing the potential upside together.Flexible working. It's all about balance so feel free to work from home when you need to.Generous Parental Leave Policy. We couldn't get where we are today without our families.Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support. Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.End-of-Trip Facilities. Cycle into work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products.
We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG.