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Customer Support

Casual — Sydney, NSW

Apply now or see all openings

Customer Support

What You'll Do

  • Wear many hats to accomplish a singular goal, providing our customer with a best in class experience
  • Handle each customer interaction via multiple channels phone, email and/or chat in accordance with company policies, guidelines and procedures
  • Put in the extra effort to engage customers, listen to customer complaints or concerns and work to resolve their issues
  • Responsible for accurately updating customer records after each interaction
  • Assisting customers in taking over the phone applications
  • Assist on handling escalated calls from across all areas; handling Level 1 complaints and complex problems posed by our customers
  • Assist Operations team and greater business through regular knowledge sharing
  • Advise Support Manager and key stakeholders of customer service trends and assist with proactive strategies to ensure customer satisfaction
  • Proactively identify process, system gaps and work with your team and key stakeholders to develop possible solutions and improvements
  • Drive the increase in the efficiency and accuracy of our processes
  • Perform any other contact centre duties as directed
  • Consistently meet your team and individual measures of success
  • Who You Are

  • Aligned to Brighte’s Values which are Deserve the Customer, Brighter Together, Call the Ball, Be Human and Think Big Stay Green
  • A team player with excellent written and verbal communication and interpersonal skills
  • Be agile and have a strong willingness to accept and embrace change
  • A passion for customer service alongside strong judgement, logical thinking to obtain the best outcome for the customer and the business
  • Have an innovative approach with a focus on continuous process improvement
  • Able to work autonomously
  • Open, honest, respectful, and trustworthy
  • Organised and proactive; Get up and go attitude
  • Demonstrate high integrity
  • Sound Computer skills, past experience with CRM a plus
  • Able to work 20+ hours a week on a rotating roster
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support. 
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle in to work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
  • Apply now or see all openings
    Mix of Brighte staff and company stats Mix of Brighte staff and company stats

    Glassdoor

    Don’t just take our word for it. Here’s what people are saying on Glassdoor.

    “Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

    Software Engineer Current Employee

    “Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

    Operations Current Employee

    “Friendly people, efficient team, good career opportunity”

    Team Leader Former Employee

    “Good working environment and work-life balance.”

    Investment Manager Current Employee