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Vendor Support (Dispute Resolutions)

Full Time, Permanent — Sydney, NSW

Apply now or see all openings

Vendor Support (Dispute Resolutions)

What you'll do

  • You can flex your communication style to respond to many different types of people. You'll engage with a wide variety of customers in this role.
  • Troubleshooting and problem-solving come naturally to you. You have a knack for fixing things and getting to the crux of the problem.
  • You are empathetic and seek to understand where your Vendors are coming from.
  • Admin may not be the most exciting part of a role, but you understand clean data and a CRM that is up to date helps us scale our teams and capabilities.
  • When your team members get stuck with tough situations you are happy to lend a hand and knowledge share to help find creative solutions for customers.
  • Since you're on the front lines, you are the best person to observe Vendor trends. You're comfortable advising Operations Managers on what you think is best based on observations and data.
  • Efficiency and productivity is something you are always striving for. If there is a gap in our process or a better way of doing things you are happy to "Call the ball" and make those changes.
  • You are comfortable working towards KPI's and SLA's and have a history of being a high performer.
  • You have Customer Support experience using email, chat, or phone with both inbound and outbound customers.
  • Why Brighte?

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support. 
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle in to work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
  • Apply now or see all openings
    Mix of Brighte staff and company stats Mix of Brighte staff and company stats


    Don’t just take our word for it. Here’s what people are saying on Glassdoor.

    “Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

    Software Engineer Current Employee

    “Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

    Operations Current Employee

    “Friendly people, efficient team, good career opportunity”

    Team Leader Former Employee

    “Good working environment and work-life balance.”

    Investment Manager Current Employee