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Market Insights Manager

Full Time, Permanent — Sydney, NSW

Apply now or see all openings

Market Insights Manager

Brighter Together
At Brighte, we believe every Australian deserves access to a sustainable and comfortable home. How do we help Australian’s achieve this? We build innovative mobile and web platforms, responsible and seamless financial solutions, and relationships with customers and vendors that last. Our addressable market is massive and rooted in a positive mission that empowers Australian’s and the growing and critically important sustainability market. 
We have been recognised for our incredible work in diversity and inclusion and have a leadership team that is passionate about building a high-performing culture where people feel a sense of belonging. If you’re keen to work for a mission-driven company, with smart people who live and breathe Brighte’s values, have a read below. 
This role is in Brighte’s Research & Innovation team, and will provide expertise in behavioural research for the Energy product team. You will use the latest scientific insights, methodologies and self-driven research projects.
This role requires you to be a self-starter. You are curious which leads you to see the opportunities, define the questions that need to be answered, and help shape the strategic direction of our products, based on insights and data.

What you'll do

  • Work closely with the Head of Research & Innovation, Product Managers and UX team to understand product requirements.
  • Define hypothesis, generate insights and form an evidence based approach to understand and define what our ideal Energy products should be like from a consumer point of view. This will also inform the ongoing roadmap of consumer and product research that you will drive.
  • Drive the design and implementation of quantitative and qualitative studies to address consumer needs across divisions of the company (e.g., product, UX, marketing) in an agile and iterative manner. You are able to draft surveys, construct marketing tests, run research sprints, and manage third-party research services to provide valuable insights for our product development. You can improve research approach and iterate on learnings based on the business needs.
  • Help build an insight-driven decision-making culture across Brighte by defining processes and requirements towards better decisions.
  • Communicate and present your research across Brighte and facilitate feedback and learning sessions to the wider team.

  • Who you are

  • Minimum 5 years of relevant post-qualification experience. Having worked in a fast-paced and cross-functional environment like technology companies, scale-ups, and product teams is a plus.
  • Ability to design experimental and research processes.
  • Can demonstrate how prior research led to actionable insights and business impact in a cross-functional setting.
  • Comfortable using online tools like Confluence, Jira, Slack as your primary method of communication is a plus.
  • Comfortable using research tools like Dovetail to help standardise approach and make insights accessible across the company is a plus.
  • Tertiary qualifications in social sciences, behavioural economics, marketing, research, or a related field (preferred)
  • Demonstrates curiosity and ability to engage across a broad range of internal collaborators/teams and move forward with the best ideas and decisions.
  • Ability to work with ambiguity, and to bring structure and deliver results in a high-energy, fast-paced environment.
  • Strong critical thinking and problem-solving skills.
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support.
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yogurt, Tim Tams, and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle into work, lock up your wheels, and have a shower in our end-of-trip facilities with towel service and hair dryers.
  • We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products. 

    We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG. 
    Apply now or see all openings
    Mix of Brighte staff and company stats Mix of Brighte staff and company stats


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