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Loss Recovery Officer

Full Time, Permanent — Sydney, NSW

Apply now or see all openings

Loss Recovery Officer

What You'll Do

  • Responsible for collections on accounts in 120+ days in arrears
  • Manage inbound and outbound phone-based collections calls regarding payment issues from written-off accounts, process customer requests, process and review account adjustments, resolve client discrepancies and payment dishonours
  • Identify reasons for customer arrears and negotiate resolutions including payment arrangements or  hardship
  • Identify warning triggers from customers who may be in a position of financial difficulty or indicating cash flow issues, and address these in accordance with regulatory obligations
  • Ensure correct notices have been sent to customers we intend to Default due to delinquency
  • Actioning defaults on non-paying customers with the relevant Credit Bureau
  • Responsible for monitoring and maintaining assigned accounts
  • Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Actively make recommendations to the Payments Solutions Manager to seek a result not within delegation
  • Achieve designated performance benchmarks in line with company expectations
  • Portfolio reporting to management including weekly reporting and adhoc reporting as required
  • Provide a center of excellence in relation to all matters credit and collections related
  • Perform other assigned tasks and duties necessary to support the Payment Solutions team and our Customer Operations department.
  • Enlist the efforts of senior management when necessary to accelerate the collection process.
  • Establish and maintain effective and cooperative working relationships with senior management, sales team and vendors
  • Participate in training and regular ongoing coaching and support
  • Who You Are

  • Have high integrity and strong judgement ensuring our customer’s privacy is always protected
  • A quick learner who is able to develop sound knowledge of Brighte’s products, our policies and relevant legislation
  • High level of problem solving, dispute resolution and negotiation skills
  • A team player with excellent written and verbal communication and interpersonal skills  
  • Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs
  • Professional customer service experience with both internal and external clients
  • Able to build and maintain strong, long-lasting customer relationships
  • A forward thinker who actively seeks opportunities and proposes continuous process improvement solutions
  • Able to work autonomously with strong attention to detail
  • Aligned to Brighte’s Values which are Deserve the Customer, Brighter Together, Call the Ball, Be Human and Think Big Stay Green
  • Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Counter-Terrorism Financing Act and Privacy Act; and National Consumer Credit Protection Act, BNPL Code
  • Strong computer skills. Prior experience with FinPower a bonus
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support. 
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle in to work, lock up your wheels, and have a shower in our end of trip facilities with towel service.
  • Apply now or see all openings
    Mix of Brighte staff and company stats Mix of Brighte staff and company stats

    Glassdoor

    Don’t just take our word for it. Here’s what people are saying on Glassdoor.

    “Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

    Software Engineer Current Employee

    “Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

    Operations Current Employee

    “Friendly people, efficient team, good career opportunity”

    Team Leader Former Employee

    “Good working environment and work-life balance.”

    Investment Manager Current Employee