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IT Support Analyst

Full Time, Fixed Term Contract — Sydney, NSW

Apply now or see all openings
Brighter Together
At Brighte, we believe every Australian deserves access to a sustainable and comfortable home. How do we help Australian’s achieve this? We build innovative mobile and web platforms, responsible and seamless financial solutions, and relationships with customers and vendors that last. Our addressable market is massive and rooted in a positive mission that empowers Australian’s and the growing and critically important sustainability market.
We have been recognised for our incredible work in diversity and inclusion and have a leadership team that is passionate about building a high-performing culture where people feel a sense of belonging. If you’re keen to work for a mission-driven company, with smart people who live and breathe Brighte’s values, have a read below.
What you'll do
Responsible for all the IT support for the Brighte team. This role is to support a wide range of administrating and supporting SaaS platforms, network security tools and applications, including (but not limited to) Microsoft 365, Azure, Atlassian suite, AWS platforms, network security and In-house Software Systems.
This role also includes system administration tasks, working closely with the Head of IT operations and Lead Cyber security Engineer on the management of our core infrastructure and many exciting projects as we mature our IT environment.
Administration and support of windows server (2019/2016), Exchange server, print server, DHCP server, Database server, AWS platform and administrating of wireless network technologies, including wireless controllers and access points.
Managing small projects - planning, communication of, and implementation of new procedures, policies, technologies, etc. Maintaining our knowledge base and creating documentation as required.
Network support and troubleshooting, providing service support in diagnosing, resolving, and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure.
Administrating and supporting virtual platform & Virtual private Network (both server and client side)
Implementing and administering database documentation, guidelines, policies, and procedures, accepting responsibility for the processes, procedures and operational management associated with system security and disaster recovery planning.
Onboarding and off-boarding of employees, including accounts administration and carrying out IT inductions.
Administration of cloud-based tools and internal applications
What you'll bring
Successful completion of tertiary qualification in Information Technology (preferably Master’s/ bachelor’s degree in computer Networking)
Proven work experience in a similar role, that has required an excellent knowledge of a medium to large IT Infrastructure and an in-depth understanding of complex networking, server, and storage deployments.
Advanced knowledge and hands-on experience working with switching, routing, wireless, and firewall hardware (Ruckus / Fortinet & other vendors highly regarded)
Advanced knowledge and hands-on experience working with Virtualisation platforms (FinPOWER/Citrix/ VMWare highly recommended)
Experience in administrating Virtual private network server and troubleshooting VPN server-client connection issue (NordVPN & other vendors highly recommended).
Advanced knowledge and hands-on experience working with Microsoft server technologies (MS Server, ADDS, ADFS, MSSQL, IIS etc)
Advance Knowledge of networking (DHCP, DNS, LAN/WAN, Network Protocols)
Experience with back-up solutions and disaster recovery procedures
Experience administering cloud-based platforms such as Microsoft 365, Azure Active Directory and Atlassian Products (Jira, Confluence, Bitbucket, Trello, Team Central, etc)
Experience with provisioning hardware and policies with Microsoft Intune & Kandji/JAMF or other MDM solutions
Working knowledge of ITIL methodology
Experience with service desk and desktop support in medium size environments
Working knowledge of Microsoft Windows and Mac OS environments
Ability to support and troubleshoot AV systems
Exposure/Familiarity to Linux, AWS & Ubiquiti systems
Experience in PowerShell Script or Python programming language is a bonus
Who you are
You bring a strong track record of practical problem solving skills with your passion and ability to thrive in a fast paced, growing environment.
You can communicate your ideas coherently, especially to those not technologically proficient
You have a customer centric mindset and care deeply about every users
You are hungry to learn new skills, share the knowledge with your team
You are pro-active, have a strong sense of ownership, and are able to work autonomously
Why Brighte
If this sounds like a team you want to be onboard with, outstanding! We are looking for engineers who love working in collaborative teams, care about the customer and creating an environment that has passion about writing code, learning new technologies and adding to our culture as we grow.
Employee Share Options.We want to build a successful company which means sharing the potential upside together.
Flexible working. It's all about balance so feel free to work from home when you need to.
Generous Parental Leave Policy. We couldn't get where we are today without our families.
Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
Employee Assistance Program.For confidential financial, work, relationship, or wellbeing support.
Recognition and Reward Brighte Stars program.We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
End-of-Trip Facilities. Cycle into work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
Salary Range: $60,000 - $80,000
We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products.
We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG.
Apply now or see all openings
Mix of Brighte staff and company stats Mix of Brighte staff and company stats


Don’t just take our word for it. Here’s what people are saying on Glassdoor.

“Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

Software Engineer Current Employee

“Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

Operations Current Employee

“Friendly people, efficient team, good career opportunity”

Team Leader Former Employee

“Good working environment and work-life balance.”

Investment Manager Current Employee

More about Brighte

Acknowledgement of Country

Brighte acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of our land - Australia. We pay our respect to them and their cultures and to the elders past, present and emerging. The Gadigal of the Eora Nation are the traditional custodians of the land on which Brighte’s office stands.