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Fraud Monitoring and Investigations officer

Full Time, Permanent — Sydney, NSW

Apply now or see all openings

Fraud Monitoring and Investigations officer

What you'll do

  • Monitoring & Investigations
  • Working closely with the Head of Credit, put in place effective controls and strategies to mitigate the incidence of fraud within Brighte and with its vendors and agents.
  • Daily monitoring of suspicious transactions and activities.
  • Critically examine trends and data points for indications of fraud and investigate thoroughly.
  • Utilise systems and contacts to keep up to date with fraud mitigation techniques including with Equifax, the Clean Energy Council, and others.
  • Record and report on investigations undertaken
  • Case manage fraudulent activities if identified.
  • ·Promote fraud awareness within Brighte.

  • Monitoring & Control
  • Undertake various agent and vendor monitoring activities as instructed from the Head of Credit or from the Vendor and Agent Monitoring Committee (VAM)
  • Liaison with the sales to discuss and remedy actions arising in respect of vendor and agent monitoring.

  • Complaints
  • Provide ad hoc support to Brighte’s Complaints Manager as required, managing cases and responses.
  • ·General backfill to the Complaints Manager.
  • Who you are

  • 3 years+ experience in a similar role in a financial services organisation
  • Third party introducer experience preferred (e.g. brokers, agents etc)
  • Experience with business analytics creating data driven insight
  • Able to work autonomously and multi-task in a fast-paced environment
  • Strong attention to detail
  • Interprets complex data
  • Follows instincts and facts
  • Highly inquisitive and proactive
  • Strikes appropriate balance between risk management and commercial outcomes (within Brighte’s risk appetite)
  • Forward Planning, analysing, and evaluating
  • Exceptional knowledge management
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support.
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle in to work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
  • Apply now or see all openings
    Mix of Brighte staff and company stats Mix of Brighte staff and company stats


    Don’t just take our word for it. Here’s what people are saying on Glassdoor.

    “Simply the best place. you wont regret here. Lot of stuff to do and learn and you're free to do so.”

    Software Engineer Current Employee

    “Heaps of opportunity to grow exponentially. Working with Katherine is an experience in itself. Fast paced not startup anymore.”

    Operations Current Employee

    “Friendly people, efficient team, good career opportunity”

    Team Leader Former Employee

    “Good working environment and work-life balance.”

    Investment Manager Current Employee